Nol to Nol Balance Transfer: A Complete Guide

Transferring your Nol card balance in Dubai has never been easier, thanks to the Nol to Nol Balance Transfer facility provided by the Roads & Transport Authority (RTA). This service allows Nol cardholders to transfer balance from one card to another, making it an essential feature for anyone using Dubai’s public transportation system.

In this guide, we’ll explain how the process works, the methods available, and the benefits of using the service.

What is Nol to Nol Balance Transfer?

The Nol to Nol Balance Transfer is a service offered by RTA Dubai that enables Nol cardholders to share their card balance with another Nol cardholder. This service is especially useful in scenarios where:

• A friend or family member needs balance urgently to use public transport.
• You want to consolidate balances across multiple Nol cards.

Important Note: According to RTA rules, you cannot use your personal Nol card to pay directly for someone else’s public transport fare. However, you can transfer your Nol balance to their card using this service.

Requirements for Nol to Nol Transfer

Before initiating a Nol balance transfer, ensure you meet the following requirements:

Requirement	Details
Smartphone with NFC	Needed for online transfers via the RTA Dubai App.
RTA Dubai App Installed	Available for Android, iOS, and Huawei devices.
Two Nol Cards	One Nol card to send balance, another to receive.

If your smartphone does not have NFC (Near Field Communication) technology, you can still use offline methods like ticket vending machines or visit an RTA Customer Happiness Center.

3 Ways to Transfer Nol Card Balance

You can transfer Nol card balance using one of the following methods:

Method	Type	Required Tools
1. RTA Dubai App	Online	Smartphone with NFC and the RTA Dubai App installed.
2. Ticket Vending Machines	Offline	Accessible at all Metro and bus stations in Dubai.
3. Customer Happiness Centers	Offline	Visit any RTA service center with Nol cards and Emirates ID.

Let’s dive into each method.

1. Nol to Nol Transfer Online via RTA Dubai App

The RTA Dubai App offers a quick and user-friendly way to transfer Nol balance. However, you need an NFC-enabled smartphone.

Steps:

1. Activate NFC: Go to your phone settings and enable NFC.
2. Open the RTA Dubai App: Download and log in to the app using your RTA account.
3. Link Nol Cards: Ensure both the sender’s and receiver’s Nol cards are linked to your RTA account.
4. Access Nol to Nol Transfer: Find the “Nol to Nol Transfer” option in the app.
5. Tap Cards on Phone: Place the sender’s Nol card against your phone’s back to activate it. Repeat the same for the receiver’s Nol card.
6. Enter Transfer Details: Specify the amount you wish to transfer.
7. Confirm the Transfer: Review the details and complete the transaction.

2. Transfer Nol Card Balance via Ticket Vending Machines

If you don’t have a smartphone with NFC, you can use the ticket vending machines available at all Metro and bus stations.

Steps:

1. Visit a ticket vending machine.
2. Tap on the screen and select Nol Services.
3. Choose the Transfer option.
4. Insert the sender’s Nol card into the card slot.
5. Remove the sender’s card and insert the receiver’s Nol card.
6. Enter the receiver’s Nol Tag ID, if required.
7. Specify the transfer amount and confirm the transaction.
8. Enter the confirmation code received via SMS (if applicable).
9. Complete the process and retrieve the Nol cards.

3. Transfer Nol Card Balance at Customer Happiness Centers

For those who prefer in-person assistance, visiting an RTA Customer Happiness Center is the best option.

Steps:

1. Visit the nearest RTA Customer Happiness Center.
2. Bring your Original Emirates ID, sender’s Nol card, and receiver’s Nol card.
3. Request the Nol to Nol transfer service from the service desk.
4. Provide the required cards and specify the amount to transfer.
5. Wait while the service employee completes the process.
6. Pay any applicable service fee (if required).
7. Retrieve your Emirates ID and Nol cards once the transfer is complete.

RTA Customer Happiness Center Locations

Center Name	Address
Al Barsha	Dubai Police Traffic Building, Sheikh Zayed Road, Al Quoz Industrial Area 3
Al Kifaf	Near Zabeel Park, Sheikh Khalifa Bin Zayed Street, Al Kifaf
Al Manarah	Al Manara Center, Sheikh Zayed Road, Near Noor Bank Metro Station
Al Twar	Al Twar Center, Al Nahda Street, Next to Ministry of Education
Deira	Behind Dubai Traffic Court, Al Quds Street, Al Twar
Umm Ramool	Marrakech Street, Opposite Emirates Metro Station

Benefits of Nol Card Balance Transfer

Using Nol to Nol transfer provides several benefits, including:

1. Helping Friends and Family

You can assist friends or family members who need balance for urgent travel.

2. No Travel Needed

The online transfer method allows you to complete the process without visiting any physical location.

3. Free of Charge

The Nol to Nol transfer service is completely free when done online via the RTA Dubai App.

FAQs

1. What is Nol to Nol Balance Transfer?

It’s a service provided by RTA Dubai that allows you to transfer balance from one Nol card to another.

2. Is there a fee for Nol to Nol Transfer?

No, it is free of charge when done online via the RTA Dubai App.

3. How long does the Nol transfer process take?

The balance transfer is instant in most cases.

4. Can I transfer balance without NFC?

Yes, you can use ticket vending machines or visit an RTA Customer Happiness Center.

5. How do I know if my balance is updated?

You can check your updated Nol card balance using any of the methods for Nol balance inquiry.

Final Thoughts

The Nol to Nol Balance Transfer is a convenient feature that ensures seamless travel across Dubai’s public transport network. Whether you’re helping a friend in need or managing multiple cards, the process is simple and accessible.

Choose the method that works best for you—online via the RTA Dubai App, at a ticket vending machine, or through an RTA Customer Happiness Center. If you have additional questions, contact RTA Customer Care at 800 90 90 for assistance.

Happy traveling!